Privacy Policy

Last updated: 25 April 2026

This Privacy Policy describes how Maxcreations ("we", "our", "us") collects, uses, and protects the information you share when you visit our website or place an order with us. By using our website, you agree to the practices described below.

1. Information we collect

To process your orders and provide you with our services, we collect the following information:

• Contact information: Full name, mobile number, and email address (collected at checkout)
• Shipping information: Delivery address, city, state, and pincode
• Order information: Items purchased, quantities, prices, and any notes you provide
• Payment information: We do not collect or store any card / UPI / banking details directly. Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We only receive a payment confirmation ID.
• Browser data: Standard browser information such as IP address, browser type, and pages visited (used only for site analytics)

2. How we use your information

We use the information you provide solely to:

• Process and ship your orders
• Send order confirmations and shipping updates via WhatsApp or email
• Respond to your queries and provide customer support
• Process refunds, replacements, or returns
• Improve our website and product offerings
• Comply with applicable laws and tax requirements

3. How we share your information

We do not sell, rent, or trade your personal information to any third parties. We share your data only with the following service providers, strictly for fulfilling your order:

• Razorpay — to securely process your payments. View Razorpay's Privacy Policy.
• Courier partners (e.g. Delhivery, Bluedart, India Post) — to deliver your order
• Government authorities — only if legally required

4. Cookies and local storage

Our website uses your browser's local storage to:

• Remember items in your cart between visits
• Save your shipping details so you don't have to retype them next time
• Show your order history under "My Orders"

This data stays on your device and is not transmitted to our servers. You can clear it anytime from your browser settings.

5. Data security

We take reasonable steps to protect your information from unauthorised access. All payment processing happens over encrypted (HTTPS) connections through Razorpay's secure infrastructure. We do not store your card details or sensitive financial data at any time.

6. Your rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Request deletion of your data (subject to legal record-keeping requirements)
• Opt out of promotional communications

To exercise any of these rights, simply email us or message us on WhatsApp using the details below.

7. Children's privacy

Our website and products are not directed to anyone under the age of 18. We do not knowingly collect data from minors.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate when the policy was last revised. We encourage you to review it periodically.

9. Contact us